Privacy Policy

1. Introduction

This Privacy Policy explains how Export Remix ("Export Remix", "we", "us", or "our") collects, uses, discloses, and protects information in connection with our website, dashboard, APIs, and related services (collectively, the "Service").

By accessing or using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, you must not use the Service.

If you use the Service on behalf of a company or other legal entity, you represent that you are authorized to do so and that your use of the Service constitutes that entity's acceptance of this Privacy Policy.

2. Who We Are

Export Remix provides tools to help exporters analyze, correct, and improve the quality of their shipping manifests and related export documentation.

Data Controller

The entity responsible for your personal information under this Privacy Policy is:

If you are located in the European Economic Area, the United Kingdom, or another region that has similar data protection laws, this entity is the controller of your personal data, unless stated otherwise in a separate agreement.

3. Information We Collect

We collect information in three main ways.

3.1 Information You Provide Directly

This includes:

3.2 Information We Collect Automatically

When you use the Service, we automatically collect certain information, such as:

3.3 Information From Third Parties

We may receive information about you from:

• Authentication or single sign on providers if you log in using a third party identity provider
• Payment processors in connection with billing and subscription status
• Third party data sources that provide HS code, tariff, and country reference data, where this is associated with your account or usage
• Publicly available sources such as business websites or professional profiles, in a sales or marketing context

4. How We Use Your Information

We use the information we collect for the following purposes.

4.1 To Provide and Operate the Service

• Create and manage user accounts
• Authenticate and authorize access
• Receive, store, and process manifests and Customer Data
• Analyze and correct manifests using automated and AI based systems
• Generate compliance scores, logs, and export ready files
• Provide customer support and technical assistance

4.2 To Improve the Service

• Monitor performance and usage patterns
• Troubleshoot and fix errors
• Develop new features and enhancements
• Train or refine models in aggregated and de-identified forms so that no Customer Data is used in a way that identifies you or your customers

4.3 To Communicate With You

• Send important transactional messages, such as security alerts, password resets, system notifications, and updates about your account
• Respond to inquiries and support requests
• Send information about new features, updates, or offers related to the Service, where permitted by law and your communication preferences

You can opt out of marketing emails at any time by using the unsubscribe link in the message. Transactional and service related emails will still be sent where necessary.

4.4 For Security and Legal Compliance

• Detect and prevent fraud, abuse, and security incidents
• Protect the rights, property, and safety of Export Remix, our users, and the public
• Comply with legal obligations, regulatory requirements, and lawful requests from authorities

5. Legal Bases for Processing

If you are in the European Economic Area, the United Kingdom, or another jurisdiction that requires a legal basis for processing, we rely on the following legal grounds:

• Contract performance - To provide, maintain, and support the Service that you or your organization has requested or subscribed to
• Legitimate interests - To secure the Service, understand usage and improve our products, prevent abuse and fraud, and market our services to business users, in ways that respect your rights
• Consent - Where required for certain cookies, analytics, or marketing communications. You can withdraw consent at any time without affecting the lawfulness of processing before withdrawal
• Legal obligation - To comply with applicable laws, such as tax, accounting, or regulatory requirements

6. How We Share Information

We do not sell your personal information. We may share information in the following limited situations.

6.1 Service Providers

We share information with trusted third party vendors who help us operate the Service, such as:

• Cloud hosting and storage providers
• Payment processors and billing platforms
• Authentication and security providers
• Analytics and error monitoring providers
• Email and communications platforms

These providers are allowed to process information only as necessary to provide their services to us and must handle it in a confidential and secure manner.

6.2 Business Partners and Integrations

Where you enable or request a specific integration with a third party service, we may share relevant information as needed for that integration to function. This may include identifiers, account details, or Customer Data that you choose to connect.

Use of information by a third party integration is governed by that third party's own terms and privacy policy.

6.3 Legal and Protection

We may disclose information if we believe in good faith that such disclosure is reasonably necessary to:

• Comply with any applicable law, regulation, legal process, or governmental request
• Enforce our Terms of Service or other agreements
• Protect the security or integrity of the Service
• Protect the rights, property, or safety of Export Remix, our users, or the public

6.4 Business Transfers

If Export Remix is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will take reasonable steps to ensure that the recipient continues to handle your information in a manner consistent with this Privacy Policy.

7. Customer Data and AI Processing

The core function of Export Remix is to analyze export related files and generate corrections, scores, and logs.

• We process Customer Data and manifests solely to provide and improve the Service and to support your account.
• We may use automated and AI based systems to analyze data for validation, error detection, and correction suggestions.
• Where we use Customer Data to improve our systems, we do so in an aggregated and de-identified form or in a way that does not identify you or your customers.
• We do not use Customer Data to train generalized public models that other customers can access in a way that exposes your confidential information.

You remain responsible for the content of the files you upload and for ensuring that you have a lawful basis to include any personal data in those files.

8. Data Retention

We retain personal information for as long as necessary to:

• Provide the Service and maintain your account
• Fulfill the purposes described in this Privacy Policy
• Comply with legal, tax, accounting, and regulatory requirements
• Resolve disputes and enforce our agreements

Retention periods will vary based on the type of data and your relationship with us. When information is no longer needed, we will delete or anonymize it, or, if that is not possible, we will securely store it and isolate it from further use until deletion is feasible. You may request deletion of certain information as described in the "Your Rights and Choices" section below.

9. International Transfers

Export Remix may process and store information in countries other than the country where you are located. These countries may have data protection laws that differ from those in your jurisdiction.

Where we transfer personal data from the European Economic Area, the United Kingdom, or similar regions to a country that is not considered to provide an adequate level of protection, we will use appropriate safeguards, such as:

• Standard contractual clauses approved by the European Commission or UK authorities
• Other lawful transfer mechanisms permitted under applicable law

You may contact us for more information about these safeguards.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information.

10.1 General Rights

Subject to legal limitations, these may include:

• Access - The right to request confirmation of whether we process your personal data and to obtain a copy.
• Correction - The right to request that we correct inaccurate or incomplete personal data.
• Deletion - The right to request deletion of personal data, subject to our legal and contractual obligations.
• Restriction - The right to request that we restrict processing in certain circumstances.
• Portability - The right to receive your personal data in a structured, commonly used, and machine readable format and to request that we transfer it to another controller where technically feasible.
• Objection - The right to object to processing based on legitimate interests, and to direct marketing communications.
• Withdrawal of consent - Where processing is based on consent, the right to withdraw that consent at any time.

To exercise your rights, you can contact us at privacy@exportremix.com. We may need to verify your identity before responding to your request.

10.2 Additional Rights for EEA and UK Residents

If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority if you believe that our processing of your personal data violates applicable law.

10.3 Additional Information for California Residents

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act and related laws. These may include rights to request information about the categories of personal information collected, the sources, purposes, and disclosures, and to request deletion of personal information.

We do not sell personal information as that term is defined under California law.

You may designate an authorized agent to make requests on your behalf. We will take reasonable steps to verify your identity and the authority of any agent.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to provide and improve the Service. These technologies help us:

• Authenticate users and maintain sessions
• Remember preferences and settings
• Analyze usage and performance
• Improve security and detect abuse

You can typically configure your browser to reject all or some cookies or to alert you when cookies are being placed. If you disable cookies, some parts of the Service may not work properly.

We may also use analytics services that collect information about your use of the Service and report trends. These services operate on their own privacy and cookie terms.

12. Data Security

We take reasonable and appropriate technical and organizational measures to protect information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption in transit and at rest where appropriate
• Access controls and authentication
• Logging and monitoring
• Regular backups and recovery procedures
• Restricted access to Customer Data based on role and need

No system can be completely secure. While we work to protect your information, we cannot guarantee absolute security. You are responsible for safeguarding your account credentials and notifying us promptly if you suspect unauthorized access.

13. Children's Privacy

The Service is intended for use by businesses and professionals. It is not directed to children under 18 years of age, and we do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will take steps to delete that information. If you believe that we have collected such information, please contact us at privacy@exportremix.com.

14. Third Party Websites and Services

The Service may contain links to third party websites or services. This Privacy Policy does not apply to those sites or services. We are not responsible for the privacy practices of any third party, and we encourage you to review their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and may provide additional notice where required by law.

Your continued use of the Service after any changes are effective means that you accept the revised Privacy Policy. If you do not agree, you must stop using the Service.

16. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, you can contact us: